Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals
The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emotional intelligence and three dimensions of burnout....
| Main Authors: | , , |
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| Format: | Article |
| Published: |
Inderscience
2016
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/37704/ |