Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals
The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emotional intelligence and three dimensions of burnout....
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| Format: | Article |
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Inderscience
2016
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| Online Access: | https://eprints.nottingham.ac.uk/37704/ |
| _version_ | 1848795515393671168 |
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| author | Mustafa, Michael Santos, Angeli Chern, Gwi Terk |
| author_facet | Mustafa, Michael Santos, Angeli Chern, Gwi Terk |
| author_sort | Mustafa, Michael |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emotional intelligence and three dimensions of burnout. Specifically, we examine whether trait emotional intelligence moderates the relationship between emotional labour and burnout. Based on a sample of 136 Malaysian HR professionals, we find that surface acting, but not deep acting, is a significant direct predictor of personal and work-related burnout. More interestingly though, trait emotional intelligence only buffered the effects between deep acting strategies and personal and work-related burnout. The findings from our study contribute to a deeper understanding of the conditions under which emotional labour can be beneficial to employee well-being. |
| first_indexed | 2025-11-14T19:33:19Z |
| format | Article |
| id | nottingham-37704 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| last_indexed | 2025-11-14T19:33:19Z |
| publishDate | 2016 |
| publisher | Inderscience |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-377042020-05-04T17:59:16Z https://eprints.nottingham.ac.uk/37704/ Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals Mustafa, Michael Santos, Angeli Chern, Gwi Terk The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emotional intelligence and three dimensions of burnout. Specifically, we examine whether trait emotional intelligence moderates the relationship between emotional labour and burnout. Based on a sample of 136 Malaysian HR professionals, we find that surface acting, but not deep acting, is a significant direct predictor of personal and work-related burnout. More interestingly though, trait emotional intelligence only buffered the effects between deep acting strategies and personal and work-related burnout. The findings from our study contribute to a deeper understanding of the conditions under which emotional labour can be beneficial to employee well-being. Inderscience 2016-07-28 Article PeerReviewed Mustafa, Michael, Santos, Angeli and Chern, Gwi Terk (2016) Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals. International Journal of Work Organisation and Emotion, 7 (2). pp. 143-164. ISSN 1740-8946 Emotional labour; Emotional intelligence; Trait EI; Employee burnout; Person-job fit; Malaysia; Employee emotions; Interpersonal interactions; Human resources; Surface acting; Deep acting; Employee wellbeing; Trait congruency; Individual traits; Personality traits http://dx.doi.org/10.1504/IJWOE.2016.078091 doi:10.1504/IJWOE.2016.078091 doi:10.1504/IJWOE.2016.078091 |
| spellingShingle | Emotional labour; Emotional intelligence; Trait EI; Employee burnout; Person-job fit; Malaysia; Employee emotions; Interpersonal interactions; Human resources; Surface acting; Deep acting; Employee wellbeing; Trait congruency; Individual traits; Personality traits Mustafa, Michael Santos, Angeli Chern, Gwi Terk Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title | Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title_full | Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title_fullStr | Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title_full_unstemmed | Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title_short | Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals |
| title_sort | emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from malaysian hr professionals |
| topic | Emotional labour; Emotional intelligence; Trait EI; Employee burnout; Person-job fit; Malaysia; Employee emotions; Interpersonal interactions; Human resources; Surface acting; Deep acting; Employee wellbeing; Trait congruency; Individual traits; Personality traits |
| url | https://eprints.nottingham.ac.uk/37704/ https://eprints.nottingham.ac.uk/37704/ https://eprints.nottingham.ac.uk/37704/ |