Customer Experiences and Cultural Challenges with Supermarket Self-Checkout Machines in China--- A Technology Acceptance Perspective

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Customer Experiences and Cultural Challenges with Supermarket Self-Checkout Machines in China--- A Technology Acceptance Perspective

Self-service technology (SST) is rapidly changing the way customers interacting with companies to create service outcomes. Self-service checkout, as one of the most common SSTs, is being examined by major retail chains all over the world. However, the success of this self-service technology from cus...

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Bibliographic Details
Main Author:	Miao, Weiye
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2016
Online Access:	https://eprints.nottingham.ac.uk/36539/

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