Customer Experiences and Cultural Challenges with Supermarket Self-Checkout Machines in China--- A Technology Acceptance Perspective
Self-service technology (SST) is rapidly changing the way customers interacting with companies to create service outcomes. Self-service checkout, as one of the most common SSTs, is being examined by major retail chains all over the world. However, the success of this self-service technology from cus...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2016
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| Online Access: | https://eprints.nottingham.ac.uk/36539/ |