Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness

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Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness

Previous research has evidenced that in different institutional settings professionals are cautious when responding to clients’ indirect complaints and tend to avoid siding either with the clients/ complainants or the complained-of absent parties. In this article we use the method of Conversati...

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Bibliographic Details
Main Authors:	Pino, Marco, Mortari, Luigina
Format:	Article
Published:	Equinox Publishing 2013
Subjects:	Conversation Analysis; indirect complaints; mental health; neutrality; rehabilitation; Therapeutic Community
Online Access:	https://eprints.nottingham.ac.uk/3608/

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