Beyond neutrality: professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of mental illness
Previous research has evidenced that in different institutional settings professionals are cautious when responding to clients’ indirect complaints and tend to avoid siding either with the clients/ complainants or the complained-of absent parties. In this article we use the method of Conversati...
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| Format: | Article |
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Equinox Publishing
2013
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| Online Access: | https://eprints.nottingham.ac.uk/3608/ |