Understanding the issues and factors of crowdsourcing tasks in a call centre environment

Understanding the issues and factors of crowdsourcing tasks in a call centre environment

This research project aims to gain a deeper understanding of what it would take to meet the opportunity of converting the wasted time waiting to speak to call centre agents into a productive and worthwhile activity. The primary ambition is to understand the factors and issues that will firstly affe...

Full description

Bibliographic Details
Main Author: Fardell, Chloe
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2015
Online Access:https://eprints.nottingham.ac.uk/30803/

Similar Items

Similar Items