Understanding the issues and factors of crowdsourcing tasks in a call centre environment
This research project aims to gain a deeper understanding of what it would take to meet the opportunity of converting the wasted time waiting to speak to call centre agents into a productive and worthwhile activity. The primary ambition is to understand the factors and issues that will firstly affe...
| Main Author: | |
|---|---|
| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2015
|
| Online Access: | https://eprints.nottingham.ac.uk/30803/ |