Yao, H., & Khong, K. W. (2012). Customer relationship management: Is it still relevant to commercial banks in Taiwan? Canadian Center of Science and Education.
Chicago Style (17th ed.) CitationYao, Hui-I, and Kok Wei Khong. Customer Relationship Management: Is It Still Relevant to Commercial Banks in Taiwan? Canadian Center of Science and Education, 2012.
MLA (9th ed.) CitationYao, Hui-I, and Kok Wei Khong. Customer Relationship Management: Is It Still Relevant to Commercial Banks in Taiwan? Canadian Center of Science and Education, 2012.
Warning: These citations may not always be 100% accurate.