TOTAL QUALITY MANAGEMENT IN HOSPITALITY INDUSTRY:
MEASURE OF SERVICE QUALITY

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TOTAL QUALITY MANAGEMENT IN HOSPITALITY INDUSTRY: MEASURE OF SERVICE QUALITY

The report is created as a result of rigorous thesis, anti-thesis and synthesis. The presented thesis/dissertation is based on the concept of TQM, also known as Total Quality Management in hospitality industry. In doing so, the industry has been scrutinized to a magnified level where all its ele...

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Bibliographic Details
Main Author:	Vaidyanathan, Sakthi Praveen
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2015
Online Access:	https://eprints.nottingham.ac.uk/29963/

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