TOTAL QUALITY MANAGEMENT IN HOSPITALITY INDUSTRY: MEASURE OF SERVICE QUALITY
The report is created as a result of rigorous thesis, anti-thesis and synthesis. The presented thesis/dissertation is based on the concept of TQM, also known as Total Quality Management in hospitality industry. In doing so, the industry has been scrutinized to a magnified level where all its ele...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2015
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| Online Access: | https://eprints.nottingham.ac.uk/29963/ |