Responsiveness of the order fulfilment process

This paper discusses evidence from field studies undertaken to investigate the responsiveness of the order fulfilment process in a number of companies. The evidence is analysed in the context of the literature on responsiveness and related areas such as time-based competition. Similarities and diffe...

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Bibliographic Details
Main Authors: Kritchanchai, Duangpun, MacCarthy, B.L.
Format: Article
Published: Emerald 1999
Subjects:
Online Access:https://eprints.nottingham.ac.uk/29736/