Service Quality and Internationalisation – A Case Study of Malaysian Telecommunication Company

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Service Quality and Internationalisation – A Case Study of Malaysian Telecommunication Company

In today’s globalised and borderless market, delivering high service quality is a crucial for the growth of any organisation. Customer has been the focus of any successful business and the success depends on organisations understanding and meeting customers’ needs and demands. Thus, the development...

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Bibliographic Details
Main Author:	Mohd Fadzil, Norazlinda
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2005
Online Access:	https://eprints.nottingham.ac.uk/28031/

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