Understanding Customer Satisfaction with Self-Service Technologies (SSTs) in a Retail Setting

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Understanding Customer Satisfaction with Self-Service Technologies (SSTs) in a Retail Setting

Self-Service Technologies (SSTs) are increasingly changing the way customers interact with firms to create service outcomes. Self-checkout installations, as one of the most common SSTs, are being tested by major supermarket chains in retail industries across the world. However, the success of the ne...

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Bibliographic Details
Main Author:	WANG, Yan
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2014
Online Access:	https://eprints.nottingham.ac.uk/27330/

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