Understanding Customer Satisfaction with Self-Service Technologies (SSTs) in a Retail Setting
Self-Service Technologies (SSTs) are increasingly changing the way customers interact with firms to create service outcomes. Self-checkout installations, as one of the most common SSTs, are being tested by major supermarket chains in retail industries across the world. However, the success of the ne...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2014
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| Online Access: | https://eprints.nottingham.ac.uk/27330/ |