The Interaction of Total Quality Management Practices and Financial, Quality and Innovation Performances

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The Interaction of Total Quality Management Practices and Financial, Quality and Innovation Performances

Total Quality Management (TQM) is a people-focused management philosophy centred on the quality and continuous improvement in the customer satisfaction at a lower cost. TQM includes different tools, systems, practices, methods and involves all employees in this philosophy. There have been several em...

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Bibliographic Details
Main Author:	Tuyakbayeva, Aliya
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2014
Online Access:	https://eprints.nottingham.ac.uk/27224/

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