The Interaction of Total Quality Management Practices and Financial, Quality and Innovation Performances
Total Quality Management (TQM) is a people-focused management philosophy centred on the quality and continuous improvement in the customer satisfaction at a lower cost. TQM includes different tools, systems, practices, methods and involves all employees in this philosophy. There have been several em...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2014
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| Online Access: | https://eprints.nottingham.ac.uk/27224/ |