A Structured Approach to the Improvement of a Partially Automated Process using Six Sigma Methodology within a Community Pharmacy

Following investment in automated technology within a community pharmacy there was found to be an increased demand on resource and reduction in key performance indicators. The case study details the application of the DMAIC methodology which resulted in improvements to the filling process. The outco...

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Bibliographic Details
Main Author: McKenzie, Ian
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2013
Online Access:https://eprints.nottingham.ac.uk/26329/