Appointment system in an environment of limited resources: the case of outpatient department clinics in Thailand

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Appointment system in an environment of limited resources: the case of outpatient department clinics in Thailand

Previous research has mostly been aimed at improving service facilities and reducing unnecessary activities and staff; this has been achieved by implementing the Lean concept or reengineer processes, in order to improve the efficiency and effectiveness. This leads to a research gap, since no researc...

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Bibliographic Details
Main Author:	Boonma, Pochara
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2012
Online Access:	https://eprints.nottingham.ac.uk/25970/

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