Customer Complaint Behaviour and Intentions in Mobile Telecommunication Services

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Customer Complaint Behaviour and Intentions in Mobile Telecommunication Services

Complaints are a form feedback from customers which when used effectively by a service provider can result in an improvement of its services (Hart et al, 1990; Kim et al, 2003; Slater and Narver, 1995; Soderlund, 1998).In light of the importance of mobile telecommunications service therefore, the ob...

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Bibliographic Details
Main Author:	Umar, Amina Aliyu
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2011
Online Access:	https://eprints.nottingham.ac.uk/25461/

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