Customer Complaint Behaviour and Intentions in Mobile Telecommunication Services
Complaints are a form feedback from customers which when used effectively by a service provider can result in an improvement of its services (Hart et al, 1990; Kim et al, 2003; Slater and Narver, 1995; Soderlund, 1998).In light of the importance of mobile telecommunications service therefore, the ob...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2011
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| Online Access: | https://eprints.nottingham.ac.uk/25461/ |