The Effects of Service Quality Dimensions on Customer Loyalty

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The Effects of Service Quality Dimensions on Customer Loyalty

Nowadays, advances in technology coupled with increasing labour costs have eventually caused service firms to explore self-service delivery options. In line with this, the financial industry is of no exception being influenced as well. Apparently, the Internet seems to be the ideal medium for carryi...

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Bibliographic Details
Main Author:	Lee, Zhao Li
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2010
Online Access:	https://eprints.nottingham.ac.uk/24722/

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