The Effects of Service Quality Dimensions on Customer Loyalty
Nowadays, advances in technology coupled with increasing labour costs have eventually caused service firms to explore self-service delivery options. In line with this, the financial industry is of no exception being influenced as well. Apparently, the Internet seems to be the ideal medium for carryi...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2010
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| Online Access: | https://eprints.nottingham.ac.uk/24722/ |