Challenges in Sustaining Employees in Call Centers, Hyderabad
The purpose of this work is to investigate the challenges faced by human resource managers in Hyderabad call centres in sustaining their employee pool‟s. Business Process Outsourcing organizations face the highest attrition rates in the world. This research not only plays a crucial exploratory to di...
| Main Author: | |
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2008
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| Online Access: | https://eprints.nottingham.ac.uk/24515/ |
| _version_ | 1848792799214829568 |
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| author | Gollapalli, Sai Sarvani |
| author_facet | Gollapalli, Sai Sarvani |
| author_sort | Gollapalli, Sai Sarvani |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The purpose of this work is to investigate the challenges faced by human resource managers in Hyderabad call centres in sustaining their employee pool‟s. Business Process Outsourcing organizations face the highest attrition rates in the world. This research not only plays a crucial exploratory to discover the causes of attrition and the strategies required to reverse the current situation but also addresses the core factors inhibiting the industry to overcome losses worth millions of dollars. The work follows a case study approach in which data is collected through existing literature and semi structured interviews which are then analysed using popular qualitative methods to produce key findings. The findings show labour shortages coupled with the need of business expansion as one of the most substantial faced in call centers in Hyderabad. |
| first_indexed | 2025-11-14T18:50:08Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-24515 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:50:08Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-245152017-12-25T21:33:05Z https://eprints.nottingham.ac.uk/24515/ Challenges in Sustaining Employees in Call Centers, Hyderabad Gollapalli, Sai Sarvani The purpose of this work is to investigate the challenges faced by human resource managers in Hyderabad call centres in sustaining their employee pool‟s. Business Process Outsourcing organizations face the highest attrition rates in the world. This research not only plays a crucial exploratory to discover the causes of attrition and the strategies required to reverse the current situation but also addresses the core factors inhibiting the industry to overcome losses worth millions of dollars. The work follows a case study approach in which data is collected through existing literature and semi structured interviews which are then analysed using popular qualitative methods to produce key findings. The findings show labour shortages coupled with the need of business expansion as one of the most substantial faced in call centers in Hyderabad. 2008 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/24515/1/saisarvani.pdf Gollapalli, Sai Sarvani (2008) Challenges in Sustaining Employees in Call Centers, Hyderabad. [Dissertation (University of Nottingham only)] (Unpublished) |
| spellingShingle | Gollapalli, Sai Sarvani Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title | Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title_full | Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title_fullStr | Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title_full_unstemmed | Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title_short | Challenges in Sustaining Employees in Call Centers, Hyderabad |
| title_sort | challenges in sustaining employees in call centers, hyderabad |
| url | https://eprints.nottingham.ac.uk/24515/ |