An Investigation of Commitment in Auto-Repairs Service

An Investigation of Commitment in Auto-Repairs Service

This thesis examines the extent to which commitment helps us explain the relationship between service quality and a number of relational behavioral intentions (repurchase,advocacy, willingness to pay more, switching, neglect, private response, internal response and third-party response). The thesis...

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Bibliographic Details
Main Author: Jayaram, Ram
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2005
Online Access:https://eprints.nottingham.ac.uk/24509/

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