An Investigation of Commitment in Auto-Repairs Service
This thesis examines the extent to which commitment helps us explain the relationship between service quality and a number of relational behavioral intentions (repurchase,advocacy, willingness to pay more, switching, neglect, private response, internal response and third-party response). The thesis...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2005
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| Online Access: | https://eprints.nottingham.ac.uk/24509/ |