The Why, What, Who & How in business process outsourcing

Business Process Outsourcing (BPO) Industry has been growing at a phenomenal rate over the past 4-5 years. Companies started adopting this business model since this result in cost savings and allow the company to focus on its core competencies. Moreover there are specialists in the market who can ma...

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Bibliographic Details
Main Author: Mitra, Protoya
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2004
Online Access:https://eprints.nottingham.ac.uk/24388/