The Use of Importance-Performance Analysis to Evaluate Quality of Service Provided by UNMC Information Services Centre

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The Use of Importance-Performance Analysis to Evaluate Quality of Service Provided by UNMC Information Services Centre

Purpose – This study aims to evaluate the services provided by Information Services (IS) department to its internal customers using the Important-Performance Analysis (IPA) tool to improve its services in an effective and efficient manner. Design/methodology/approach – A mixed method of qualitative...

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Bibliographic Details
Main Author:	Kanji, Arif
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2009
Online Access:	https://eprints.nottingham.ac.uk/24242/

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