The Use of Importance-Performance Analysis to Evaluate Quality of Service Provided by UNMC Information Services Centre
Purpose – This study aims to evaluate the services provided by Information Services (IS) department to its internal customers using the Important-Performance Analysis (IPA) tool to improve its services in an effective and efficient manner. Design/methodology/approach – A mixed method of qualitative...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2009
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| Online Access: | https://eprints.nottingham.ac.uk/24242/ |