Scientific Management of the Contact
Center in the Singaporean market

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Scientific Management of the Contact Center in the Singaporean market

The Singaporean call center industry is facing managerial issues in the area of retaining Singaporean call center agents. Attrition rate of call center agents is a common issue in many call centers and the practice of Taylorism in call center has often been cited as the possible cause. However, ther...

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Bibliographic Details
Main Author:	Yang, Guo Xiao Corthia
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2009
Online Access:	https://eprints.nottingham.ac.uk/23460/

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