Scientific Management of the Contact Center in the Singaporean market
The Singaporean call center industry is facing managerial issues in the area of retaining Singaporean call center agents. Attrition rate of call center agents is a common issue in many call centers and the practice of Taylorism in call center has often been cited as the possible cause. However, ther...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2009
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| Online Access: | https://eprints.nottingham.ac.uk/23460/ |