Investigating consumer perceptions of fairness in financial services

QR Code

Investigating consumer perceptions of fairness in financial services

Purpose – The purpose of this dissertation is to investigate consumer perceptions of fairness in financial services. Design/Methodology/approach – The research involved a review of available literature on financial service industry, fairness issue, the identification of factors that affects consumer...

Full description

Bibliographic Details
Main Author:	Rahul, Bhatia
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2009
Online Access:	https://eprints.nottingham.ac.uk/23040/

Similar Items

The Impact of trust and fairness by financial services on consumer satisfaction.
by: Ranganathan, Manassa
Published: (2019)

Consumers’ perception of fair trade coffee in Australia and Japan
by: Tamaki, Rino
Published: (2013)

The Conceptualisation And Operational Measurement Of Price Fairness Perception In Mass Service Context
by: Srikanjanarak, Saowanee, et al.
Published: (2009)

Anticipated Consumer Guilt: An Investigation into its Antecedents and Consequences for Fair-Trade Consumption
by: Lindenmeier, J., et al.
Published: (2017)

The relative importance of comprehensive performance measurement systems and financial performance measures on employees’ perceptions of informational fairness
by: Lau, James (Chong M.), et al.
Published: (2014)

Binding through branding: an investigation into the impact of brand experience and brand image on consumers’ perception of trust in the context of the UK financial services sector
by: Moin, S.M.A.
Published: (2016)

Foreign consumer perception of tourism services
by: Yahya, Salleh
Published: (2000)

Consumers' perceptions of banking services in Malaysia
by: Abdul Rashid, Md. Zabid, et al.
Published: (1997)

Consumer Acceptance Of Technology In The Financial Service Industry
by: Leong, Peih Shine
Published: (2006)

Consumer Protection Act 1999 and fair trade practices in Malaysia
by: Amin, Naemah
Published: (2014)

Students’ Perception on the Relative Fairness of Selected Educational Accommodations
by: Randall, Boen, et al.
Published: (2016)

Consumer Perceptions of CSR Communication: An Experimental Investigation
by: Yong, Kah Hian
Published: (2021)

Consumer Perceptions of CSR communication: An experimental investigation
by: Yong, Kah Hian
Published: (2015)

Equal or equitable pay? : individual differences in pay fairness perceptions
by: Kim, Tae-Yeol, et al.
Published: (2018)

The influence of culture on perception of fairness on assessment centres for staff selection
by: Mohd Hanafiah, Ahmad, et al.
Published: (2017)

Perceptions of fairness and effectiveness of performance appraisal as related to work behaviour
by: Chai, Cherry Ling Ling.
Published: (2004)

Historical Costs or Fair Value in Accounting: Impact on Selected Financial Ratios
by: Abdulsattar, Ahmed Raza Ayoob
Published: (2016)

Protection of financial consumer in consumer credit industry: The role of Central Bank of Malaysia under the Financial Services Act 2013
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2017)

Consumer Perception towards Brand Slogans:An investigative study towards Consumer Perception in the Malaysian Automobile Industry
by: Sharjeel, Syed Muhammad
Published: (2007)

Service quality of banks after merger : consumers' perception
by: Hong, Yong Hoe
Published: (2001)

Corporate Social Responsibility - Consumers' perspective
by: Mittal, Rahul
Published: (2008)

Perceptions of tax fairness and tax compliance behaviour: a comparative study
by: Natrah Saad,
Published: (2012)

To what extent Fair Value is Fair, an Analysis of Reliability and Relevance of the Fair Value Accounting Paradigm.
by: Dugarte, Rafael
Published: (2006)

Fair value accounting, credit ratings and cyclicality: implications for the stability of financial institutions
by: Lakshman, Alles
Published: (2009)

Effect of fair value accounting for financial instruments on the decision usefulness of reported earnings
by: Chong, Leong Yew
Published: (2018)

Age & Fairness in Economical Behaviour : An Experimental Investigation of Ultimatum Game
by: Tee, Jin Yee
Published: (2003)

A study on the financial consumer protection in Malaysia with specific reference to the financial services act 2013
by: Ilias, Ibtisam @ Ilyana, et al.
Published: (2016)

Food Fair
by: The Star,
Published: (2008)

Wellness as Fairness
by: Prilleltensky, Isaac
Published: (2012)

Differences in awareness of fair trade and organic labelling among coffee consumers in Australia and Japan
by: Tamaki, R., et al.
Published: (2011)

Fair use factors and the expansion of the boundary of fair dealing in Malaysia
by: Abdul Ghani Azmi, Ida Madieha
Published: (2016)

Celebrity Endorsements: Effects and Impact from Indian Consumers' Perspective
by: Udhwani, Rahul
Published: (2013)

Perception of price fairness and customer response behaviors / Nur’hidayah Che Ahmat
by: Che Ahmat, Nur’hidayah
Published: (2010)

An investigation into young consumers' motives and perceptions towards SMS advertising
by: Teah, Min, et al.
Published: (2008)

Fair Exchange: The rise of the Aboriginal and Torres Strait Islander art fairs
by: Acker, T., et al.
Published: (2014)

Acquirement of consumer perception on the ethicality and Islamicness of Islamic finance products and services
by: Musa, Muhammad Adli, et al.
Published: (2018)

Consumers' Perceptions and Expectations of Service Quality in Selected Fast Food Restaurants
by: Arumugam, Nalini
Published: (2001)

Role of Healthcare Professionals in Influencing Consumer/Patient Behaviour towards Medication Compliance
by: Balachandran, Rahul
Published: (2008)

The study of the influence of service quality, service fairness and trust on customer loyalty in the Malaysian motor insurance industry
by: Hashim, Haslinda, et al.
Published: (2023)

Briefly - Food Fair
by: Sunday Star,
Published: (2008)