Investigating consumer perceptions of fairness in financial services
Purpose – The purpose of this dissertation is to investigate consumer perceptions of fairness in financial services. Design/Methodology/approach – The research involved a review of available literature on financial service industry, fairness issue, the identification of factors that affects consumer...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2009
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| Online Access: | https://eprints.nottingham.ac.uk/23040/ |