Building a Customer Centric Business for Service Excellence and Competitive Advantage in the Singapore Banking Industry

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Building a Customer Centric Business for Service Excellence and Competitive Advantage in the Singapore Banking Industry

The financial service industry has gone through some very significant business transformation over the past 3 decades. Government deregulation opened up markets, technological changes created new channel and product opportunities, and data capabilities driven by affordable technology gave financial...

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Bibliographic Details
Main Author:	Lim, Chee Hiong Daniel
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2009
Online Access:	https://eprints.nottingham.ac.uk/22667/

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