Building a Customer Centric Business for Service Excellence and Competitive Advantage in the Singapore Banking Industry
The financial service industry has gone through some very significant business transformation over the past 3 decades. Government deregulation opened up markets, technological changes created new channel and product opportunities, and data capabilities driven by affordable technology gave financial...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2009
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| Online Access: | https://eprints.nottingham.ac.uk/22667/ |