Implications of Outsourcing - Investigating the Nature of Quality of Service Provided by an Offshore Outsourcee

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Implications of Outsourcing - Investigating the Nature of Quality of Service Provided by an Offshore Outsourcee

Since higher service quality would lead to increased customer satisfaction, and that would yield profit in business, there has been a growing interest of measuring service quality. The purpose of this dissertation is to investigate the nature of quality of service provided by Chinese supplier in the...

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Bibliographic Details
Main Author:	Zu, Hongli
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2008
Subjects:	Outsourcing China Quality of service
Online Access:	https://eprints.nottingham.ac.uk/22492/

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