Implications of Outsourcing - Investigating the Nature of Quality of Service Provided by an Offshore Outsourcee
Since higher service quality would lead to increased customer satisfaction, and that would yield profit in business, there has been a growing interest of measuring service quality. The purpose of this dissertation is to investigate the nature of quality of service provided by Chinese supplier in the...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2008
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| Online Access: | https://eprints.nottingham.ac.uk/22492/ |