Does the outsourcing strategy to offshore UK call centres affect customer satisfaction and loyalty of UK student consumers?
The offshoring of call centres to cheaper countries, such as India, is a popular topic of discussion at the moment. This practice raises a number of ethical and organisational considerations. But how is it affecting the customers of these organisations? This research will investigate how student...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
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2007
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| Online Access: | https://eprints.nottingham.ac.uk/21033/ |