Customer Confusion in the UK Financial Services: The Case of Savings and Investments
The increased recent attention to the customer confusion phenomenon, in order to examine its detrimental effects on consumers as well as the organisations instigating it, has motivated researchers to investigate its incidence in a number of industries and markets. This paper explores the customer co...
| Main Author: | |
|---|---|
| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2006
|
| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/20771/ |
| _version_ | 1848792131585441792 |
|---|---|
| author | Badr, Chafic |
| author_facet | Badr, Chafic |
| author_sort | Badr, Chafic |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The increased recent attention to the customer confusion phenomenon, in order to examine its detrimental effects on consumers as well as the organisations instigating it, has motivated researchers to investigate its incidence in a number of industries and markets. This paper explores the customer confusion concept in the context of savings and investments in the UK financial services sector. A review of conceptual theories and secondary sources in the financial services facilitated the formation of an interview approach guide in order to investigate confusion among 10 UK savers and investors. The findings, conclusions and implications have been presented. |
| first_indexed | 2025-11-14T18:39:32Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-20771 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:39:32Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-207712018-01-31T02:10:57Z https://eprints.nottingham.ac.uk/20771/ Customer Confusion in the UK Financial Services: The Case of Savings and Investments Badr, Chafic The increased recent attention to the customer confusion phenomenon, in order to examine its detrimental effects on consumers as well as the organisations instigating it, has motivated researchers to investigate its incidence in a number of industries and markets. This paper explores the customer confusion concept in the context of savings and investments in the UK financial services sector. A review of conceptual theories and secondary sources in the financial services facilitated the formation of an interview approach guide in order to investigate confusion among 10 UK savers and investors. The findings, conclusions and implications have been presented. 2006 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/20771/1/Chafic_Badr_Dissertation.pdf Badr, Chafic (2006) Customer Confusion in the UK Financial Services: The Case of Savings and Investments. [Dissertation (University of Nottingham only)] (Unpublished) Business Financial Services Investments Savings |
| spellingShingle | Business Financial Services Investments Savings Badr, Chafic Customer Confusion in the UK Financial Services: The Case of Savings and Investments |
| title | Customer Confusion in the UK Financial Services:
The Case of Savings and Investments |
| title_full | Customer Confusion in the UK Financial Services:
The Case of Savings and Investments |
| title_fullStr | Customer Confusion in the UK Financial Services:
The Case of Savings and Investments |
| title_full_unstemmed | Customer Confusion in the UK Financial Services:
The Case of Savings and Investments |
| title_short | Customer Confusion in the UK Financial Services:
The Case of Savings and Investments |
| title_sort | customer confusion in the uk financial services:
the case of savings and investments |
| topic | Business Financial Services Investments Savings |
| url | https://eprints.nottingham.ac.uk/20771/ |