An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations
With the service industry accounting for 70% of GDP in the United States (Daley et al. 1998) and the continuous growth of the service sector in every developing and developed country (Shugan, 1994), several studies have revealed the importance of the service sector and the significant aspects of ser...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2006
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| Online Access: | https://eprints.nottingham.ac.uk/20423/ |
| _version_ | 1848792072907128832 |
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| author | Xakoustos, Georgios |
| author_facet | Xakoustos, Georgios |
| author_sort | Xakoustos, Georgios |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | With the service industry accounting for 70% of GDP in the United States (Daley et al. 1998) and the continuous growth of the service sector in every developing and developed country (Shugan, 1994), several studies have revealed the importance of the service sector and the significant aspects of service operations. The importance of services and the great evolution of the service industry require a cautious examination of all the issues related to services. This paper presents a study about services and in particular service operations strategies. The focal point of the research is the front office operations. Thus, two Greek companies from the service sector were examined to give the project a more reliable view about service operations. The findings of the project are remarkable as they exhibit the most significant aspects of service operations. The study essentially concludes that the service strategies of the examined organisations are typically based on the front office operations. Additionally, it summarises that these two companies provide flexible products, a variety of services and mainly use face-to-face interaction to serve customers. |
| first_indexed | 2025-11-14T18:38:36Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-20423 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:38:36Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-204232018-02-16T19:39:25Z https://eprints.nottingham.ac.uk/20423/ An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations Xakoustos, Georgios With the service industry accounting for 70% of GDP in the United States (Daley et al. 1998) and the continuous growth of the service sector in every developing and developed country (Shugan, 1994), several studies have revealed the importance of the service sector and the significant aspects of service operations. The importance of services and the great evolution of the service industry require a cautious examination of all the issues related to services. This paper presents a study about services and in particular service operations strategies. The focal point of the research is the front office operations. Thus, two Greek companies from the service sector were examined to give the project a more reliable view about service operations. The findings of the project are remarkable as they exhibit the most significant aspects of service operations. The study essentially concludes that the service strategies of the examined organisations are typically based on the front office operations. Additionally, it summarises that these two companies provide flexible products, a variety of services and mainly use face-to-face interaction to serve customers. 2006 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/20423/1/06Msclixgx1.pdf Xakoustos, Georgios (2006) An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations. [Dissertation (University of Nottingham only)] (Unpublished) services operations service strategies service encounter servicescapes performance objectives. |
| spellingShingle | services operations service strategies service encounter servicescapes performance objectives. Xakoustos, Georgios An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title | An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title_full | An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title_fullStr | An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title_full_unstemmed | An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title_short | An Investigation of Service Operations Strategies: Evidence from Greek Service Organisations |
| title_sort | investigation of service operations strategies: evidence from greek service organisations |
| topic | services operations service strategies service encounter servicescapes performance objectives. |
| url | https://eprints.nottingham.ac.uk/20423/ |