A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers

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A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers

First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers.

Bibliographic Details
Main Author:	Chan, Ka Ying Cecilia
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2004
Subjects:	passengers' expectations Gatwick Airport SERVQUAL airline industry
Online Access:	https://eprints.nottingham.ac.uk/20260/

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