A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers
First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers.
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2004
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| Online Access: | https://eprints.nottingham.ac.uk/20260/ |