A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers
First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers.
| Main Author: | |
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2004
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| Subjects: | |
| Online Access: | https://eprints.nottingham.ac.uk/20260/ |
| _version_ | 1848792045399834624 |
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| author | Chan, Ka Ying Cecilia |
| author_facet | Chan, Ka Ying Cecilia |
| author_sort | Chan, Ka Ying Cecilia |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers. |
| first_indexed | 2025-11-14T18:38:10Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-20260 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:38:10Z |
| publishDate | 2004 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-202602018-01-04T00:36:06Z https://eprints.nottingham.ac.uk/20260/ A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers Chan, Ka Ying Cecilia First line of abstract: This study examines whether passengers evaluate service quality differently for traditional full service and low-cost carriers. 2004 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/20260/1/04MSClixkycc.pdf Chan, Ka Ying Cecilia (2004) A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers. [Dissertation (University of Nottingham only)] (Unpublished) passengers' expectations Gatwick Airport SERVQUAL airline industry |
| spellingShingle | passengers' expectations Gatwick Airport SERVQUAL airline industry Chan, Ka Ying Cecilia A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title | A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title_full | A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title_fullStr | A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title_full_unstemmed | A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title_short | A comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| title_sort | comparative study of consumer evaluation on service quality between full service scheduled airlines and low-cost carriers |
| topic | passengers' expectations Gatwick Airport SERVQUAL airline industry |
| url | https://eprints.nottingham.ac.uk/20260/ |