Client De-Selection by a Professional Service

This research attempts to investigate the dynamics involved, concerning the ending of the professional relationship between a dentist and their patient where this is specifically initiated by the dentist. In doing so it aims to enhance the literature on business/consumer relationship dissolution tha...

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Bibliographic Details
Main Author: Jones, Victoria Collette
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2006
Online Access:https://eprints.nottingham.ac.uk/20134/