A first approach on modelling staff proactiveness in retail simulation models
There has been a noticeable shift in the relative composition of the industry in the developed countries in recent years; manufacturing is decreasing while the service sector is becoming more important. However, currently most simulation models for investigating service systems are still built in t...
| Main Authors: | , |
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| Format: | Article |
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University of Surrey, Department of Sociology
2011
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| Online Access: | https://eprints.nottingham.ac.uk/1521/ |