APA (7th ed.) Citation

Siebers, P., Aickelin, U., Celia, H., & Clegg, C. W. (2010). Simulating customer experience and word-of-mouth in retail: A case study. Sage.

Chicago Style (17th ed.) Citation

Siebers, Peer-Olaf, Uwe Aickelin, Helen Celia, and Chris W. Clegg. Simulating Customer Experience and Word-of-mouth in Retail: A Case Study. Sage, 2010.

MLA (9th ed.) Citation

Siebers, Peer-Olaf, et al. Simulating Customer Experience and Word-of-mouth in Retail: A Case Study. Sage, 2010.