APA (7th ed.) Citation

Law, K. Y. (2009). CRM adoption and its impact on organisational performance.

Chicago Style (17th ed.) Citation

Law, Ka Yee. CRM Adoption and Its Impact on Organisational Performance. 2009.

MLA (9th ed.) Citation

Law, Ka Yee. CRM Adoption and Its Impact on Organisational Performance. 2009.

Warning: These citations may not always be 100% accurate.