Customer Relationship Management System Study : Software System, Architecture And Transaction Analysis

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Customer Relationship Management System Study : Software System, Architecture And Transaction Analysis

The purpose of this research project has been to conduct a study on Customer Relationship Management (CRM) System. Enabling technologies for CRM includes a front-end Application System for the automation of Customer Relationship Management, an Enterprise Application Interface (EIA) to integrate the...

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Bibliographic Details
Main Author:	Chandy, Elcy Thomas
Format:	Thesis
Published:	2002
Subjects:	T Technology (General)
Online Access:	http://shdl.mmu.edu.my/972/

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