Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS)
This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument.
| Main Author: | |
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| Format: | Thesis |
| Published: |
2005
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| Online Access: | http://shdl.mmu.edu.my/822/ |
| _version_ | 1848789611487166464 |
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| author | Mohd Noor, Mohd Nazri |
| author_facet | Mohd Noor, Mohd Nazri |
| author_sort | Mohd Noor, Mohd Nazri |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument. |
| first_indexed | 2025-11-14T17:59:28Z |
| format | Thesis |
| id | mmu-822 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:59:28Z |
| publishDate | 2005 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-8222010-07-05T04:24:43Z http://shdl.mmu.edu.my/822/ Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) Mohd Noor, Mohd Nazri HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades This study examines the level of customer satisfaction with special reference to Timber Verification Services (TVS) rendered by The Malaysian Timber Industry Board (MTIB) using SERVQUAL dimensions as the instrument. 2005-04 Thesis NonPeerReviewed Mohd Noor, Mohd Nazri (2005) Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS). Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades Mohd Noor, Mohd Nazri Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title | Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title_full | Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title_fullStr | Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title_full_unstemmed | Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title_short | Assessment Of Customer Satisfaction Using Serqual Instrument With Special Reference To The Malaysian Timber Industry Board (MTIB) And Its Timber Verification Services (TVS) |
| title_sort | assessment of customer satisfaction using serqual instrument with special reference to the malaysian timber industry board (mtib) and its timber verification services (tvs) |
| topic | HD2340.8-2346.5 Small and medium-sized businesses, artisans, handicrafts, trades |
| url | http://shdl.mmu.edu.my/822/ http://shdl.mmu.edu.my/822/ |