The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.
| Main Author: | |
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| Format: | Thesis |
| Published: |
2004
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/701/ |
| _version_ | 1848789577783836672 |
|---|---|
| author | Ging, Yong Chung |
| author_facet | Ging, Yong Chung |
| author_sort | Ging, Yong Chung |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia. |
| first_indexed | 2025-11-14T17:58:56Z |
| format | Thesis |
| id | mmu-701 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:58:56Z |
| publishDate | 2004 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-7012010-06-29T03:11:06Z http://shdl.mmu.edu.my/701/ The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment Ging, Yong Chung HF5410-5417.5 Marketing. Distribution of products This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia. 2004-10 Thesis NonPeerReviewed Ging, Yong Chung (2004) The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products Ging, Yong Chung The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title | The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title_full | The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title_fullStr | The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title_full_unstemmed | The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title_short | The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment |
| title_sort | factors that affect customer satisfaction and customer loyalty in online service environment |
| topic | HF5410-5417.5 Marketing. Distribution of products |
| url | http://shdl.mmu.edu.my/701/ http://shdl.mmu.edu.my/701/ |